Retailers can now gather customer feedback data while they take payment, thanks to a new system from TruRating.
Accessible on chip and PIN terminals, for mobile payments or online, the TruRating solution asks shoppers to rate their shop as they pay – and companies then have an opportunity to assess this data within 24 hours.
Retailers have a choice of what they ask their customer, for example it could be ‘How did you rate our service from 0-9?’ or ‘How do you rate our value from 0-9?’. It is being marketed as a simple way to gather information about the customer experience.
Ratings are anonymous, and could be used to rate customer service in shops and restaurants, or atmosphere and decoration in a hotel room.
Visit the TruRating website and watch the video below.
Thanks for the article Essential Retail, we’re really excited about bringing the ratings revolution to the world. Please find more information at http://www.trurating.co.uk